How natural are Violets Are Blue products?
Our products are formulated with the utmost care, prioritizing naturally-derived and organic ingredients. Every ingredient is purposefully chosen for its benefits, ensuring safety for all skin types, especially those undergoing cancer treatment.
Are the products safe for sensitive skin?
Absolutely. We've designed our products to be gentle, making them ideal for sensitive skin and those undergoing treatments. However, we always recommend doing a patch test if you're introducing a new product into your skincare routine.
What makes your products suitable for those undergoing cancer treatment?
Our products are free from parabens, sulfates, and other harmful chemicals commonly found in skincare. We've focused on natural, nurturing ingredients to create formulas that support, hydrate, and soothe, especially for those in cancer treatment.
How do I know which product is right for me?
We cherish each individual's unique journey. To find a product that resonates with your needs, explore our detailed product descriptions, or reach out to our dedicated team for personalized recommendations.
How do I know what to purchase for a friend going through cancer?
We've done the work for you by creating several gift package options that anyone going through treatment will love.
Frequently asked question
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Orders & Shipping
How can I place an order?
Placing an order with Violets Are Blue is a seamless experience. Simply navigate to our online shop, select the products you wish to purchase, and follow the intuitive checkout process. If you need guidance, our dedicated team is always on standby to assist.
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards, PayPal, and other trusted online payment solutions. Your security and ease are our top priorities.
Can I make changes to my order after it has been placed?
We understand that sometimes you might need to make adjustments. If you wish to amend your order, please contact our customer care as soon as possible. We'll do our utmost to accommodate your request, provided your order hasn't been dispatched yet.
How can I track my order?
Once your order has been shipped, we'll send you an email with tracking information. This allows you to monitor your package's journey and anticipate its arrival.
What are your shipping rates?
Our shipping rates vary based on destination and chosen delivery method. These will be clearly outlined during the checkout process. Remember, investing in your skin's well-being is a journey we're honored to be part of, and we strive to make the entire process smooth for you.
Do you offer international shipping?
Absolutely. We believe in sharing our nurturing products with women worldwide. Please be aware that international shipments might incur additional fees or customs charges, which are the responsibility of the recipient.
How long will it take to receive my order?
Our aim is to process and dispatch your order swiftly. Typically, domestic orders are delivered within 3-7 business days. International orders may take a bit longer, depending on customs procedures in the destination country.
My package arrived damaged. What should I do?
We're truly sorry to hear that. Every product is a labor of love, and we want them to reach you in pristine condition. Please contact our customer care with details and photos of the damage. We'll address the situation promptly and ensure your satisfaction.
Can I send a product as a gift?
Of course! Violets Are Blue products make for heartfelt gifts of care and love. During checkout, simply select the gift option, and we can even include a personal message from you.
Returns & Exchanges
What is your return policy?
Your happiness is paramount to us. If, for any reason, you're not fully satisfied with your purchase, please reach out to our team within 30 days of receiving the product. We'll guide you through our hassle-free return process.
How do I initiate a return?
To begin your return journey, reach out to our warm and responsive customer care team. They'll provide you with simple steps and any necessary documentation to make the process smooth.
Are there any items that cannot be returned?
For the well-being of all our cherished customers, items that have been opened, used, or are not in their original condition cannot be returned. If you're unsure about your product's eligibility for return, our team is always here to guide.
I received a damaged or faulty product. How can I address this?
Your experience with Violets Are Blue should only be filled with love and care. If your product arrived in less-than-perfect condition, please contact our customer care immediately with photos of the issue. We'll ensure a swift resolution.
How long does the refund process take?
Once we've received and inspected your return, we'll process your refund. Typically, refunds are credited back to your original payment method within 7-10 business days.
Can I exchange a product?
Of course! If you'd like to exchange a product, kindly contact our team within 30 days of receipt. They'll assist in ensuring you find a product that aligns more closely with your desires.
Will I be charged for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our end or a product defect. In those cases, we'll gladly cover the cost as part of our commitment to your satisfaction.
I gifted someone a Violets Are Blue product. Can they return or exchange it?
Gifts given with heart deserve to resonate with the recipient. If someone you gifted wishes to return or exchange a product, they can indeed do so. Please have them contact our customer care, ensuring they mention it was a gift.
I purchased a product from a retailer other than Violets Are Blue's official website. How do I handle returns?
For items purchased from other retailers, please reach out to the original place of purchase for their return policy and procedures. They will guide you through the process.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org